| |
|
| |
|
| |
|
| |
Introduction of ISO 9001:2000
has brought about a significant change in the
way which organizations are required to operate
their Quality Management System. By placing
a clear emphasis on customer satisfaction, management
systems now define quality through the eyes
of their customers. Through the implementation
of a process based approach there is a radical
shift from system of conformance to a system
of effectiveness. Finally there is an emphasis
on system development and improvement.
|
|
| |
|
| |
ISO
9001:2000 is a Quality Management System which
could be implemented by an organization for the following
reasons: |
| |
|
| |
To
demonstrate its ability to consistently provide product
that meets customer and applicable regulatory requirements,
and It aims to enhance customer satisfaction through
the effective application of the system, including processes
for continual improvement by using PDCA (Plan, Do, Check
and Act) and the assurance of conformity to customer
and applicable regulatory requirements. |
| |
|
| |
The
standard recognizes that the word "product"
applies to services, processed material, hardware and
software intended for, or required by your customer.
|
| |
|
| |
The
standard is applicable to every organization, whether
Government, NGO or Public and Private sector involved
in Services or Manufacturing. |
| |
 |
| |
|
| |
|
| |
To
create a successful quality system it is more important
to understand the considered application than referring
to the words specified in the standard. The Quality
Systems must be planned keeping in mind the size, culture,
resources and organizational policy towards quality.
|
| |
|
| |
The
System shall be influenced by the products, customers,
industry sectors and shall be unique. The Business process
should drive the structure and definition of the management
system while also adhering to the standard clauses. |
| |
|
| |
While
defining the Quality Policy of the organization the
quality should be customer focused. Gone are the days
when Quality and standards were used to create brands
and marketing positions. Today quality is a qualifier
to stand in the competitive environment. |
| |
|
| |
|
| |
|
| |
The
standard requires: |
| |
|
| |
 |
Quality
manual which includes the documented procedures
or references to them |
|
Include
a descriptive documentation of the sequence and
interaction of the processes that make up the quality
management system. |
|
The
scope of the system has to be defined including
the basis for the use made of the “Applications“ |
|
| |
|
| |
Overall,
the effect of the requirements of the standard is to
reduce the instances where documented procedures are
mandatory and to allow the organization the freedom
to determine the type and extent of documentation needed
to support the operation of the processes that make
up the quality management system. |
| |
|
| |
|
| |
|
| |
These
include: |
| |
|
| |
|
Better
process control and flow |
|
Better
documentation of processes |
|
Opportunity
to truly integrate the management system to drive
and support operational performance |
|
Access
to new markets |
|
Increased
customer confidence |
|
Increased
efficiency and effectiveness |
|
Enhanced
value |
|
Effective
Quality Management System leads to reduced costs
and greater operating margins |
|
| |
|
| |
|
| |
|
| |
One
of the most frequent doubt and concern expressed about
implications of ISO 9001 is fear of excess documentation
and rewriting the total processes. There are doubts
expressed about integrity and security of the systems
in the hands of consultants.
investè has simplified the
process of implementation and made it so application
friendly that the whole implementation process becomes
a genuine system followed in the organization without
disturbing and diverting its existing resources to implement
the system. Many companies have burnt their earnings
in implementation of the systems and still failed to
implement it fully.
investè adopts a systemic implementation cycle
to make the implementation successful which includes. |
| |
|
| |
|
| |
|
| |
This
analysis finds out the gaps between the existing and
currently followed systems and the systems required
by ISO 9001. Once this exhaustive practice is followed,
it ensures that there is no duplication of efforts to
implement a system which already exists. In case there
are changes and modifications needed, investè
helps the client to fine tune its system to the requirement.
|
| |
|
| |
|
| |
|
| |
Training
is one of the most essential requirements to implement
any system. That's where investè differs and
specializes. Any system would only be successful when
it is well transmitted to down the line of the organization.
investè carefully plans and prepares the training
modules understanding the client's manpower resources,
culture and level of understanding. Various modules
for training are designed suitably for documentation,
implementation and Internal Audits. |
| |
|
| |
To
continuously track the effects of the training investè
has designed many training questionnaires which are unique
and applicable at different level of operations which
ensures that the training provided was sufficient and
successful. |
| |
|
| |
|
| |
|
| |
Once
the training is completed investè helps its clients
to successfully implement the systems and tracks its
efficiency using various in-house tools. While implementing
the systems investè also suggests the clients
the ideas to optimize their processes, costs involved
and resources. That's the value creation which could
be clearly observed by the organizations while working
with investè . |
| |
|
| |
|
| |
|
| |
investè
assists its clients to carry out their internal audits
to their own and provides feedbacks for the operational
efficiency and optimization of processes. |
| |
|
Why
ISO 9001?
